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Where to find Atomato's privacy policy and terms of use
Where Atomato's privacy policy and terms of use are, where cookies are covered, and how to ask the team a privacy question.
Atomato's privacy policy and terms of use are on atomato.co, linked in the footer at the bottom of the site. Cookies and browser storage are covered in the cookie policy and the privacy policy.
Privacy policy
Read Atomato's privacy policy. In the atomato.co footer, it's the Privacy policy link in the bottom row, next to Terms of use and Cookie policy.
Terms of use
Read Atomato's terms of use. The footer link says Terms of use, and the page address ends in /policies/terms-of-service. If a reviewer asks for Atomato's terms of service, this is the page to share.
The Atomato app in your Shopify admin doesn't link to either policy. At the bottom of most Atomato pages, the atomato.co link after Learn more about Atomato opens the site, and its footer has both links.
Data Processing Agreement
Atomato's Data Processing Agreement is part of its terms of use. It applies automatically where your store's processing is subject to the GDPR, the UK GDPR, Swiss data protection law or US state privacy laws, so you don't need to sign it. If a reviewer or your legal adviser asks for Atomato's DPA, share that page. The services Atomato uses are on its subprocessors page.
Cookies and browser storage
Atomato's cookie policy lists the cookies, local storage and session storage used on atomato.co, in the Atomato app and on stores that use Atomato. The Cookie policy link in the atomato.co footer opens it. The privacy policy also covers cookies and browser storage in section 8, Cookies, Browser Storage, Analytics, and Online Ads.
For what Atomato's code does in your shoppers' browsers, see how Atomato works with Shopify's customer privacy settings. It explains what Shopify runs only when a shopper's privacy choices allow it, what runs for every shopper, and what Atomato keeps in browser storage, such as which messages a shopper has already seen.
How your store's cookie notice describes Atomato is up to you. Check with your own legal adviser.
Ask a privacy or security question
- In Atomato, click Help & Support in the sidebar.
- Under Need Help?, click Contact support. The contact page on atomato.co opens in a new tab.
Help & Support appears in the sidebar once you finish the setup guide. Until then, click Contact support at the top of the Welcome to Atomato page. You can also email support@atomato.co. The team answers Monday to Friday, 9 AM to 5 PM Pacific Time. For walkthrough videos and other ways to reach the team, see Get help from the Atomato team.
Atomato also receives the requests Shopify sends when one of your customers asks for their data or asks to be erased. To see what happens with each one, read what happens when a customer asks Shopify for their data or to be erased.
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