1
Fix "Permission required" for staff accounts
If Atomato shows Permission required, your staff account needs Shopify’s Manage app billing permission.
Atomato's setup guide and its Billing page need Shopify's Manage app billing permission. Without it, they show a Permission required card instead of the page.
Atomato
Permission required
Your account doesn’t have the Shopify permission Manage app billing. Ask your store owner to update your access.
Fix it
- Ask the store owner to open Settings > Users in Shopify admin.
- They open your staff account and give it the permission to manage app billing.
- After they save, open Atomato again.
The store owner always has this permission, so they can also finish setup or change the plan themselves. If you are the store owner and still see Permission required, reload Atomato. If it doesn't go away, contact us.
Where it is needed
You need it for the first step of the setup guide and for the Billing page, which every Upgrade button in Atomato opens. See Change your plan.
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