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Troubleshooting
Fixes for common issues, such as the bell not showing or a message not appearing.
- Why isn't the notification bell showing on my store?Four checks that bring back a missing bell: the app embed, a live feed campaign, the header placement and device settings.
- Why isn't my campaign showing on my store?Find out why a campaign isn't reaching shoppers: status, plan limits, customer segments and targeting rules.
- Why can't I save my campaign?Why Save campaign stays grey or is blocked: the Starter plan limit, Upgrade required, red field messages and NotiEmail platform errors.
- Why isn't my NotiPop showing, or why does it only show once?A NotiPop shows once per shopper and browser. Check the trigger, the hide timer and the sticky tab, then test in a private window.
- Why isn't my cart or exit-intent campaign triggering?How cart and exit-intent rules are checked in the browser, why one might not fire, and how to test it on your store.
- Why did Atomato disappear after I changed my theme?After a theme change, turn the app embed on in the new theme, then reset the bell placement. Also covers Theme Launcher switches.
- Why aren't NotiEmail or NotiSMS signups reaching my email or SMS platform?Signups not arriving in Klaviyo, Mailchimp, Omnisend or Drip? Check the connection, list, API key and what the shopper typed.
- Why is the signup discount code missing or not working?What to check when a NotiEmail signup shows {DISCOUNT_CODE}, gives everyone the same code, or shows a code that won't apply at checkout.
- Why isn't NotiSell showing products or adding them to the cart?Fix NotiSell messages that show no products, drop some products, or don't add to cart, and discounts that don't apply.
- How to test Atomato on your store like a new shopperAtomato remembers what each browser has seen. Here is how to test campaigns the way a first-time shopper sees them.
- Why won't the storefront preview or bell placement picker load?What each preview error means, from a password-protected store to missing design settings, and how to get past it.